Ravi S Ghosh

Delivery Manager · Healthcare & Life Sciences Analytics

Bangalore, India

0

Years in Healthcare IT

$8M

Annual Portfolio

0

Team Members Led

0

Projects Delivered

Professional Summary

Service Delivery Manager with 20+ years in healthcare IT, driving delivery excellence, innovation, and revenue growth. Proven expertise in leading global teams in data engineering, data migration, interoperability, product implementation, and support for healthcare, life sciences, and health tech companies. Passionate about leveraging technology for positive change, including worker cooperatives, blockchain, and data ownership in healthcare.

Service Delivery & Operational Excellence

Lead and manage cross-functional global teams (80+ members), ensuring delivery excellence, revenue growth, delivery margin, customer NPS, and low people attrition.
Drive growth for the Healthcare and Life Sciences (HLS) vertical, owning the data engineering and interoperability portfolio of accounts with ~USD 8MN in annual revenue.
Oversee delivery operations including forecasting, delivery margin, SOW, SLA, and other operational KPIs.

Client Relationship & Stakeholder Engagement

Collaborate closely with client stakeholders as single point of contact to build strong relationships and ensure delivery excellence.
Establish alignment with client expectations and project delivery goals.
Solve operational escalations from clients and teams, front-ending with clients' customers on operational issues.

Pre-Sales & Solution Development

Develop and drive proposals and RFPs in interoperability and data engineering, ensuring tailored solutions meet client needs.
Engage in business development and pre-sales activities for existing accounts.

Thought Leadership & Centre of Excellence

Develop the interoperability centre of excellence, driving superior engineering practices and standards within the organisation.
Groom engineering talent, fostering innovation and ensuring the portfolio achieves goals of engagement and low attrition.
Develop proof-of-concept solutions around novel use cases and upcoming industry requirements.

Career

Projects

Key Clients

Awards

Skills

Career

Click an organisation to expand roles and achievements

Now|2025

Tredence Inc

Data analytics and AI/ML services · tredence.com

Oct 2025 – Present

Senior Manager — Healthcare & Life Sciences, Analytics

Oct 2025 – Present · Bangalore

Manage IT service delivery for data analytics and AI/ML projects in the Healthcare & Life Sciences vertical.

Service DeliveryData AnalyticsAI/MLHLS

2025|2024

GSK plc

Global biopharmaceutical · £31B+ revenue · 160 countries · gsk.com

Sep 2024 – Oct 2025

Data Analytics Manager, R&D Division

Sep 2024 – Oct 2025 · Bangalore

Product Ownership: Enterprise request management system aligned to clinical research lifecycle. Won GSK Bronze Award (April 2025).
Product Implementation Oversight: Modern Medical and Safety review tool across 7 geographies.
Operations Management: Process standardisation, vendor management.
Stakeholder Management: 7 geographies, 8 distinct functional stakeholder groups.

R&D / ClinicalPharmaProduct OwnershipStakeholder Management

2024|2016

Emids Technologies Pvt. Ltd.

IT services focused on healthcare domain · New Mountain Capital · emids.com

Feb 2016 – Aug 2024

Group Project Manager

Jan 2023 – Aug 2024

~USD $8M portfolio, 12 projects, ~80 people across HLS data engineering & interoperability accounts.
Led Data Integration CoE — accelerators, PoCs, PoVs. Won Gratitude Award, VP Data Engineering (Mar 2023).
RFP/proposal development; presales; business development.

Senior Project Manager

Jan 2021 – Dec 2022

~USD $2M portfolio, 4 projects. Won CEO's Award — Innovation & Execution Excellence (2021).
Full delivery lifecycle, presales, SOW preparation, process excellence.

Project Manager

Jan 2019 – Dec 2020

~USD $1M portfolio, 2 projects, ~10 people. Full project lifecycle, risk monitoring, KPI reporting.

Associate Manager

Jul 2017 – Dec 2018

Patient access / insurance eligibility product implementation. Won Star Award (2018) and CEO Award — Customer Success (2017).

Team Lead

Feb 2016 – Jun 2017

Patient Access Advisor legacy to web migration. Won Star Award (2016) and Clause for Applause (2016).

Data EngineeringInteroperabilityFHIRHL7CoE

2016|2013

M*Modal Global Services Pvt. Ltd.

Healthcare documentation, acquired by 3M · mmodal.com

May 2013 – Feb 2016

Lead – Implementation Services

Jul 2015 – Feb 2016

Led team of 15 implementing speech recognition platforms (Fluency, Scribe, Cornerstone, Flex Mobile).
FFT Bridge: single-platform ops consolidation — projected 10–12% productivity gain.
FFT Lite: go-live in 3/7/14 days at significantly lower cost.

Implementation Executive

May 2013 – Jun 2015

Onboarded customers onto healthcare documentation platform; product deployment, process offshoring.
Migrated 86% of total volume to speech recognition platform.

Speech RecognitionHealthcare Documentation

2013|2001

Transcend / Heartland → Nuance Communications

Healthcare documentation, acquired by Nuance · nuance.com

Dec 2001 – May 2013

Team Lead – Implementation

Dec 2010 – May 2013 · Transcend Services

GEMSTAR V11 (2012–13): BA and UAT lead for Nuance Dragon speech recognition integration.
GEMSTAR V10 Deployment (2010–11): Errors 1.45%→0.65%, TAT +36%, productivity +42%.

Production Support

Jul 2009 – Nov 2010 · Heartland

GEMSTAR V10 Development (2009–10): Lead BA and UAT test lead for XML/speech recognition platform.

Medical Transcriptionist

Apr 2002 – Jun 2009 · Heartland | Dec 2001 – Apr 2002 · Cyberdox Systems

Healthcare documentation, speech-to-text conversion, quality analysis and audits for US healthcare providers.

Platform DevelopmentUATBusiness Analysis

Projects

Click a card to expand full details

Enterprise Data & AI Platform Development

Dec 2025 – Present· Delivery Manager · Major Middle East Public Health System

AzureDatabricksPower BI

Establish a governed, cloud-native Azure and Databricks lakehouse platform to unify fragmented clinical and operational data into a single source of truth. Leverage this data foundation to drive enterprise-wide descriptive analytics, predictive AI modeling, and secure research capabilities (Trusted Research Environment).

Coordination of Benefit Payment Optimization Analytics