Ravi S Ghosh
Senior Manager · Healthcare & Life Sciences Analytics
Bangalore, India
23+
Years in Healthcare IT
$8M
Annual Portfolio (Emids)
80+
Team Members Led
20+
Projects Delivered
Professional Summary
Service Delivery Manager with 20+ years in healthcare IT, driving delivery excellence, innovation, and revenue growth. Proven expertise in leading global teams in data engineering, data migration, interoperability, product implementation, and support for healthcare, life sciences, and health tech companies. Passionate about leveraging technology for positive change, including worker cooperatives, blockchain, and data ownership in healthcare.
Service Delivery & Operational Excellence
- Lead and manage cross-functional global teams (80+ members), ensuring delivery excellence, revenue growth, delivery margin, customer NPS, and low people attrition.
- Drive growth for the Healthcare and Life Sciences (HLS) vertical, owning the data engineering and interoperability portfolio of accounts with ~USD 8MN in annual revenue.
- Oversee delivery operations including forecasting, delivery margin, SOW, SLA, and other operational KPIs.
Client Relationship & Stakeholder Engagement
- Collaborate closely with client stakeholders as single point of contact to build strong relationships and ensure delivery excellence.
- Establish alignment with client expectations and project delivery goals.
- Solve operational escalations from clients and teams, front-ending with clients' customers on operational issues.
Pre-Sales & Solution Development
- Develop and drive proposals and RFPs in interoperability and data engineering, ensuring tailored solutions meet client needs.
- Engage in business development and pre-sales activities for existing accounts leveraging understanding of client requirements and business goals.
Thought Leadership & Centre of Excellence
- Develop the interoperability centre of excellence, driving superior engineering practices and standards within the organisation.
- Groom engineering talent, fostering innovation and ensuring the portfolio achieves goals of engagement and low attrition.
- Develop proof-of-concept solutions around novel use cases and upcoming industry requirements.
Career
Projects
Key Clients
Awards
Skills
Career
Click an organisation to expand roles and achievements
Tredence Inc
Data analytics and AI/ML services · tredence.com
Oct 2025 – Present
Senior Manager — Healthcare & Life Sciences, Analytics
Oct 2025 – Present · Bangalore
- Manage IT service delivery for data analytics and AI/ML projects in the Healthcare & Life Sciences vertical.
Service DeliveryData AnalyticsAI/MLHLS
GSK plc
Global biopharmaceutical · £31B+ revenue · 160 countries · gsk.com
Sep 2024 – Oct 2025
Data Analytics Manager, R&D Division
Sep 2024 – Oct 2025 · Bangalore
- Product Ownership: Enterprise-level request management system aligned to clinical research lifecycle. Won GSK Bronze Award (April 2025).
- Product Implementation Oversight: Modern Medical and Safety review tool — improving timeline between First Protocol Approval and Submission.
- Operations Management: Process standardisation and efficiency; vendor management.
- Stakeholder Management: 7 geographies, 8 distinct functional stakeholder groups.
R&D / ClinicalPharmaProduct OwnershipStakeholder Management
Emids Technologies Pvt. Ltd.
IT services focused on healthcare domain · New Mountain Capital · emids.com
Feb 2016 – Aug 2024
Group Project Manager
Jan 2023 – Aug 2024
- ~USD $8M portfolio, 12 projects, ~80 people across HLS data engineering & interoperability accounts.
- Led Data Integration CoE — accelerators, PoCs, PoVs, capability enrichment. Won Gratitude Award, VP Data Engineering (Mar 2023).
- RFP/proposal development; presales engagement; business development for existing accounts.
Senior Project Manager
Jan 2021 – Dec 2022
- ~USD $2M portfolio, 4 projects, ~20 people. Won CEO's Award — Innovation & Execution Excellence (2021).
- Full delivery lifecycle, presales, SOW preparation & execution, process excellence.
Project Manager
Jan 2019 – Dec 2020
- ~USD $1M portfolio, 2 projects, ~10 people. Full project lifecycle, risk monitoring, KPI reporting.
Associate Manager
Jul 2017 – Dec 2018
- Patient access / insurance eligibility product implementation. Won Star Award (2018) and CEO Award — Customer Success (2017).
Team Lead
Feb 2016 – Jun 2017
- Patient Access Advisor legacy thick-client to web thin-client migration. Won Star Award (2016) and Clause for Applause (2016).
Data EngineeringInteroperabilityFHIRHL7CoEPresales
M*Modal Global Services Pvt. Ltd.
Healthcare documentation services, acquired by 3M · mmodal.com
May 2013 – Feb 2016
Lead – Implementation Services
Jul 2015 – Feb 2016
- Led team of 15 implementing speech recognition platforms (Fluency, Scribe, Cornerstone, Flex Mobile).
- FFT Bridge: Single-platform ops consolidation — projected 10–12% productivity gain.
- FFT Lite: Go-live in 3/7/14 days at significantly lower implementation cost.
Implementation Executive
May 2013 – Jun 2015
- Onboarded customers onto healthcare documentation platform; product deployment, process offshoring, data mining.
- Speech recognition migration: Migrated 86% of total volume; significant productivity and cost savings.
Speech RecognitionHealthcare DocumentationProcess Offshoring
Transcend Services / Heartland → Nuance Communications
Healthcare documentation, acquired by Nuance · nuance.com
Dec 2001 – May 2013
Team Lead – Implementation
Dec 2010 – May 2013 · Transcend Services
- GEMSTAR V11 (2012–13): BA and UAT lead for Nuance Dragon speech recognition integration.
- GEMSTAR V10 Deployment (2010–11): Errors 1.45%→0.65%, TAT +36%, productivity +42%.
Production Support
Jul 2009 – Nov 2010 · Heartland
- GEMSTAR V10 Development (2009–10): Lead BA and UAT test lead for XML/speech recognition platform.
Medical Transcriptionist
Apr 2002 – Jun 2009 · Heartland | Dec 2001 – Apr 2002 · Cyberdox Systems
- Healthcare documentation, speech-to-text conversion, quality analysis and audits for US healthcare providers.
Platform DevelopmentUATBusiness Analysis
Projects
Click a card to expand full details
Coordination of Benefit Payment Optimization Analytics
GCPBigQueryPythonComposer
Migrated on-premises Hive queries application to GCP/BigQuery to optimise COB payment order determination for members on multiple plans. Data stored in cloud buckets or network paths.
Clinical Data Repository Optimization
GCPPythonGo LangFHIR
Reviewed clinical data harmonisation workflow and enhanced framework with 3rd party configuration libraries. Significantly reduced processing times and improved efficiency for HIE-sourced clinical data.
Configuration & Data Platform Management
GCPOracle PL/SQLPostgreSQLSparkInformatica
End-to-end management of operational data store on Oracle: application configuration, daily/weekly loads, ODS→PostgreSQL migration, REST APIs, GCP cloud modernisation. 7 scrum teams.
Data Mart & Report Development
Oracle PL/SQLTableauSAP CrystalSAP BO
Developed Engagement, Enrolment, SDOH, Non-Engaged, and Care Management data marts from EDW. 5 scrum teams (3 data mart, 1 report dev, 1 ops/support).
Data Migration — Hadoop to GCP
BigQueryPySparkAirflowInfoworks ETL
Migrated ADM and CDM for 4 applications from Hadoop to GCP (BigQuery) using Infoworks ETL. ADM → GCS buckets → BigQuery; CDM includes code analysis and GCP migration.
Sales Performance Analytics
SQL ServerSSISTableauSAP BO
Maintained and enhanced sales data mart for accurate reporting. Established robust maintenance and support team ensuring accurate data availability across the organisation.
Public Health Reporting Interface Development
HL7Mirth ConnectRhapsody
Public health reporting interfaces to US States' DOH. MU3/Promoting Interoperability programmes: Immunization Registry, Syndromic Surveillance, ELR, COVID-19, NHCS, Specialized Registry.
HL7 Integration Support Services
HL7Mirth ConnectRhapsody
HL7 data integration support for one of the largest US hospital chains — 20,000+ interface engine backbone moving healthcare data between entities.
Data Warehouse & Data Mart — Home Health & Hospice
Azure Data FactorySQL ServerSSISDiyotta
Phase 1: O&M of legacy Diyotta operational data store. Phase 2: Modern enterprise data solution (data lake + data marts) on MS Azure with full legacy migration.
Interoperability Centre of Excellence
FHIRHL7PaaS
Built org capabilities: core team formation, skill development, IPs, case studies, PoCs. Conceptualised PaaS business cases with transaction/gain-share pricing.
Podium — Integration & Implementation
FHIRMirth ConnectEMR Integration
Integration bridge between Podium and customers' EMR systems, acting as middleware over Mirth Connect using FHIR and custom API. Curated data transferred to Podium for end-user engagement.
FHIR PoC — CMS ONC Final Rule
FHIROAuth2 / OpenIDCMS ONC
PoC for healthcare providers to meet CMS ONC Final Rule interoperability requirements using FHIR standards and API over OAuth2/OpenID authentication.
Key Accounts / Clients
Select client engagements across the career
Global biopharmaceutical · £31B+ revenue · 160 countries · medicines, vaccines, speciality medicines.
Integrated healthcare authority for the Emirate of Dubai, overseeing hospitals, clinics, and health policy.
Fortune 500 · large provider of general hospital and acute care facilities across southern US.
Home-based continuum services: home health, infusion therapy, palliative and hospice care.
World's 2nd largest healthcare company · retail pharmacy, pharmacy benefits, health insurance.
Revenue and payment cycle management connecting payers, providers, and patients in US healthcare.
Education & Certifications
Education
Certifications
WINFluence Leadership Development Program
Emids Technologies · 2017
Lead for Success
Emids Technologies · 2023
Skills
Leadership & Management
Delivery Management
Project & Programme Management
Client Relationship Management
People Management
Presales & Solution Design
Contract Management
Data Modernisation
Domain & Technical
US Healthcare Domain
Interoperability & Integration
Product Implementation
Process Excellence
Technologies & Standards
HL7 v2 / FHIRX12 EDIMirth ConnectRhapsody
GCP / BigQueryAzure Data FactoryOracle PL/SQLPostgreSQL
PythonPySparkInformaticaTableau
Agile / ScrumLean Six SigmaBlockchain
Awards & Recognition
Bronze Award
Winner towards recognition of efforts for enhancement of proprietary request management system within R&D Data Reporting & Visualisation.
Gratitude Award
"You had been a rock star in demonstrating Emids mission in selling solutions to our clients. The way you have pulled all your experience and got your team members in client conversations to demonstrate Emids rich experience in Interoperability to the customer is simply awesome. Keep it up .. Emids needs more soldiers like you." — Abhijay
CEO's Award — Innovation & Execution Excellence
Winner under Innovation & Execution Excellence for outstanding contribution achieving excellence through exemplary service.
Star Award
Recognised for setting up offshore operations for CHS — communication protocols, SOPs, vendor relationships, reporting. "Very methodical in approach."
CEO's Award — Customer Success
Winner under Customer Success for outstanding performance resulting in customer delight.
Star Award
"The 'Go to' person in his project. Performs duties with efficiency, accuracy, and professionalism. Truly acknowledged for grooming new team members."
Clause for Applause
For outstanding performance and continued dedication towards demonstrating Emids' core values.
Areas of Interest
Distributed Ledger Technology / Blockchain
Workers' Cooperative / Economic Democracy
Healthcare Analytics for Cost & Quality Optimisation
Healthcare Data Interoperability
Volunteering
Chennai Trekking Club
Active volunteer · 2008–2012 · Bangalore
Planned and executed trekking expeditions in forests of South India, often in unexplored territories, inspiring young Indians to explore life beyond the city.
Freecycle Bangalore
Founder · 2012 – Present · Bangalore
Founded on the philosophy of recycling unused goods free of cost. Current membership: 20,000+.
Contact
Get in touch or download the resume
Contact Details
Email
Phone
Website
LinkedIn
Location
Bangalore, India
Travel Readiness
Indian passport (2031) · US B1/B2 (2026)